1. 24 hours online .Your inquiry will be quick reply by email .
Also can go through all questions with you by any online chatting tools (Wechat ,Whatsapp ,Skype ,Viber ,QQ , TradeManager )
2. Professionally and patiently introduction,details pictures and working video to show machine
Service on sale
1. Test every machine and inspect the machine seriously .
2. Send the machine picture which you order , then packing it with standard export wooden box after you confirm the machine is ok .
3. Delivery:If ship by sea .after delivery to seaport .Will tell you the shipping time and arrival time . Finally, send all original documents to you by Express For Free.
If delivery it by Express to your door(DHL, TNT,Fedex, etc) or by air to your airport, Or logistic to the warehouse which you request . We will tell you the tracking number after delivery.
Service after sale
1. Free insurance for goods
2. 24 hours online to solve any problem . Supply you English manual book and technical support , maintain and install video to help you solve the problem, or dispatch worker to your factory.
Q1. What is your terms of packing? A: Generally, we pack our goods in wooden case with squeezed foam board . If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.
Q2. What is your terms of payment? A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.
Q3. What is your terms of delivery? A: EXW, FOB, CFR, CIF, DDU.
Q4. How about your delivery time? A: Generally, it will take 10 to 15 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
Q5. Can you produce according to the samples? A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
Q6. What is your sample policy? A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.
Q7. Do you test all your goods before delivery? A: Yes, we have 100% test before delivery
Q8: How do you make our business long-term and good relationship? A:1. We keep good quality and competitive price to ensure our customers benefit ; 2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.